Down to Earth Beauty Gift Card

Orders paid for will be fulfilled and shipped out anywhere between 2 to 14 business days (processing times can and will be extended if needed.) 

Once you receive a tracking number, please allow 24-72 hours for the tracking page to update.

Please note that all sales are final, there will no refunds.

Customers have 1 week from the date of delivery to let us know if there is anything wrong with their order. After that time frame, we are unable to offer any refunds. 

If there was a problem or any damage done to the products during the delivery process, please contact USPS/UPS. We are not responsible for any damages/lost/stolen packages once we drop the package off to the carrier.

Though we do our best to include ice packs and thermal packaging to every order, we are not able to guarantee that the butters will not melt in transit.

If it is over 80 degrees in your location, please wait to purchase the butters until the temperature drops. We will not be replacing/refunding body butters that have melted in transit.

We highly recommend signing up for tracking notifications with the USPS or UPS tracking link, and also making sure the item does not sit outside or in a mailbox for too long. Please bring the package inside as soon as it is delivered.

If your body butters do arrive a bit melted:

Melted butters are still usable! Due to the melting, the body butter will lose its whipped consistency, and the jar will not be full to the top. This is okay! Simply wait for the body butter to harden in the freezer for about 30 mins to an 1 hour. If you would like to re-whip your butter, scoop it out of the jar and use an electric mixer to re-whip, and then scoop back into the jar.

By placing your order with us, you agree to our body butter policy. Feel free to email us if you have any questions or concerns at: downtoearthbeautyllc@gmail.com

Thank you for your support & understanding!