Down to Earth Beauty LLC

FAQ

Shipping + Tracking

Shipping Policy

When will my package arrive?

Do you ship internationally?

Tracking

Can I track my orders?

Guide Shipping Protection

Stolen or Lost Orders

My order was lost or stolen during transit and delivery, what do I do?

Refunds or Exchanges?

Refund Policy

Will I be able to get a refund?

My body butter/whipped soap melted during shipment, can I get a refund?

I received the wrong items/am missing items in my order. Can you help?

Return & Exchange Policy

Can I return or exchange my order?

Cart + Checkout

Discount Code/Coupon

How do I receive coupons and discounts?

How do I enter my coupon or discount code?